The DVLA said it receives around half a million requests for replacement log books due to loss or damage every year, with most owners only usually noticing they can't find the document when they want to sell the vehicle. No more log book log jams: The DVLA has made the process of applying for a replacement car V5C log book by setting up an online service that cuts waiting times from 6 weeks to 5 days.
Previously, the only way to receive a replacement log book was via post - a service which will continue to be available to those who choose not to use the online form. The new online service is the latest effort to ease this burden and cut waiting times for motorists. Like many businesses, the DVLA is operating under Covid restrictions with fewer bodies in its Swansea headquarters as staff continue to work from home.
As a result it has struggled to cope under the strain of thousands of postal requests for log books on top of millions of driving licence renewals received in the post from the start of lockdown. The new document will then arrive at the car owner's address within five working days.
The online service will be most valuable to car owners who have misplaced the log book at a time when they need it most - when they want to sell or trade-in their vehicle. Most car and motorcycle owners only notice they have lost their V5C document when it comes time to sell or trade the vehicle in, meaning they previously would have had to wait 6 weeks to complete a transaction. Since June, the DVLA has also allowed drivers to change the address on their log book electronically if they move home.
Before, motorists would have no other option but to fill in sections of their V5C document, post it and receive a fresh copy of the form - a process that takes weeks. It means drivers in Britain can now apply for a number of DLVA services online rather than having to go through the rigmarole of postal requests. This includes for the renewal or replacement of a driving licence, a change of address on a driving licence, taxing a vehicle or declaring it as off the road SORN , informing the DVLA a car has been sold and to keep or assign a private personalised registration.
Announcing the new online log book replacement service, Julie Lennard, the agency's chief executive, said: 'DVLA's new online service to apply for a duplicate log book is quick and easy to use and means customers who have unfortunately either lost or damaged theirs will receive their new document within a matter of days.
The DVLA has already twice extended the validity of photocard driving licences during the pandemic to ease the strain of incoming postal requests. Having introduced a seven-month extension in June, the agency announced at the start of September it has increased the period to 11 months as it continues to buckle under demand for renewals during the coronavirus.
It means drivers whose existing pink plastic licences were due to expire between 1 February and 31 December will automatically have 11 months added to their cards' expiration date.
How much is your car worth? Find out with our free car valuation tool Brand loyalty evaporates as car demand hits all-time high. Skip to Content Skip to Footer. What you need to do with the V5C when selling a car When you sell a car, either online , through a dealer or at an auction , it's useful to have a service history and other documentation about the car's life. Owning a car Cars Buying a car.
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Here's how you can keep them looking fresh with an alloy wheel cleaner. Cheap car insurance for young drivers: top tips. Our guide on car insurance for teenage drivers that could help save hundreds on your annual bill. Visit a service centre and submit your application. You can use a free learner driver log book app to record your hours instead of a paper log book. If you want to switch to an app from the paper log book, you have to manually enter the completed paper log book entries into the app.
Your supervisor will need to confirm each entry. Links Getting a Learner Licence. You can get a duplicate log book online if you are the registered keeper on the log book and you do not need to change anything in the log book. If you do have your registration certificate V5C , you should keep the yellow section and hand over the rest of it to the CarTakeBack branch along with your keys. You'll need to fill in the branch's name and address and notify the DVLA. Find out more on the CarTakeBack website about how to notify the DVLA when you've scrapped your car as well as what to do if you don't have your V5C when scrapping your car.
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